Shipping & Delivery
Each individual order from Susanna Rachel is made to order from our in house design studio and is shipped directly from us to you. We do not use any third party suppliers or manufacturers, all our pieces are designed and created 100% in house to maintain the upmost quality and perfection in all our work.
Our stringent quality controls every element of your Dress creation, from fabric sourcing, pattern cutting to packaging the final product and overseeing the shipping.
As every piece is made to order we require 6-8 weeks to design and make your item. This time frame includes shipping time. You will be updated once your order is complete and is being shipped.
For any clients that require express orders please contact us to discuss this. Where possible we will try our best to meet your individual needs.
Delivery cost and time:
We deliver worldwide with full tracking and express courier. Shipping costs are covered by Susanna Rachel.
We use DHL and UPS for International deliveries, they are both very quick and reliable. You will be provided with a tracking number. Shipping can take between 3-5 business days depending on location, and signature will be required upon delivery.
Orders shipped internationally may incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the destination country. It is illegal to not declare the contents of your parcel. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office. For any further questions regarding deliveries and timeframes, please email us at firstname.lastname@example.org
Packaging and Presentation:
All our items are packed by us before collection by the courier.
We carefully pack all our dresses and veils in breathable strong boxes, wrapped in non transferable tissue paper.
All veils will be shipped with a specialist veil hanger for your convenience.
All our dresses will be shipped with a wooden Dress hanger and a breathable cotton fabric full length bridal dress bag. We recommend you hang your dress as soon a you receive it.