Terms & Conditions

Terms and Conditions

Last Updated: 16th February 2025

Welcome to susannarachel.com (the "Website"). The following Terms and Conditions ("Terms") govern your use of the Website and any services provided by Susanna Rachel ("we," "us," or "our"). By accessing or using our Website, you agree to comply with and be bound by these Terms.

If you do not agree to these Terms, you should not use the Website.

1. General Information

2. Acceptance of Terms

By accessing and using the Website, placing an order, or otherwise engaging with our services, you confirm your acceptance of these Terms, which may be updated periodically. It is your responsibility to review these Terms regularly to stay informed of any changes.

3. Products and Services

We offer luxury modern female engagement dresses, pre-bridal outfits, and short wedding dresses for women seeking exclusive, limited-edition gowns for prestigious events. The availability of products and services on the Website is subject to change at our discretion.

Each product listing will include relevant details, such as the description, size options, pricing, and availability. We make every effort to ensure the information is accurate; however, we cannot guarantee that all product details are complete or free from errors.

4. Orders and Payment

  • Order Process: To place an order, you must follow the instructions on our Website to complete your purchase. Once your order is confirmed, you will receive an email confirmation containing the details of your order.
  • Payment: All payments must be made using the available payment methods on our Website. Payment must be completed in full before the order is processed and shipped.
  • Pricing: All prices listed on the Website are in the applicable currency and exclude taxes, shipping, or other charges, unless stated otherwise. Prices are subject to change without notice.
  • Order Cancellation: You may cancel your order before it is processed. Once your order has been shipped, cancellations are not permitted. If you wish to cancel an order, please contact our customer support at support@susannarachel.com.

5. Shipping and Delivery

  • Shipping Methods: We offer shipping options for delivery to various locations. Shipping costs and delivery times will be calculated at checkout.
  • Delivery Times: Delivery times vary depending on your location and the shipping method selected. We aim to process and ship all orders promptly, but we cannot guarantee specific delivery dates.
  • Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for further details.

6. Returns, Exchanges, and Refunds

  • Returns: Due to the exclusive and limited-edition nature of our products, we generally do not accept returns. However, in the unlikely event that your product is damaged or defective upon arrival, please contact our support team at support@susannarachel.com within 7 days of receiving your order.
  • Exchanges: We offer exchanges only for faulty or damaged items. If your product is eligible for an exchange, we will guide you through the process.
  • Refunds: Refunds are issued only if your product is found to be defective or damaged and cannot be exchanged. Refunds will be credited to the original payment method used for the purchase.

7. Account Registration

  • Creating an Account: You may be required to create an account to place an order or access certain features on the Website. When creating an account, you agree to provide accurate and complete information and to update your details if necessary.
  • Account Security: You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. Please notify us immediately if you believe your account has been compromised.

8. Intellectual Property

  • Ownership: All content on the Website, including but not limited to images, text, logos, graphics, and trademarks, is the intellectual property of Susanna Rachel or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not use the Website’s content for commercial purposes without express written permission from us.

9. Prohibited Activities

You agree not to use the Website for any unlawful or prohibited activities, including but not limited to:

  • Violating any applicable local, national, or international law or regulation.
  • Attempting to gain unauthorized access to our systems or data.
  • Interfering with or disrupting the Website’s operations or servers.
  • Using the Website in a manner that could damage, disable, or impair its functionality.

10. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. By using our Website, you consent to the collection and processing of your data as described in the Privacy Policy.

11. Limitation of Liability

To the fullest extent permitted by law, Susanna Rachel shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Website or our products, even if we have been advised of the possibility of such damages.

12. Disclaimer of Warranties

We provide the Website and its services "as is" and without warranties of any kind, either express or implied. We do not guarantee that the Website will be free from errors, viruses, or interruptions.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates, without regard to its conflict of law principles. Any disputes arising from or related to these Terms will be resolved in the courts located in Dubai.

14. Amendments to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, with the date of the most recent update indicated. By continuing to use the Website after any changes are made, you accept the modified Terms.

15. Contact Us

If you have any questions or concerns about these Terms and Conditions or wish to contact us for any reason, please reach out to us at:

Thank you for visiting Susanna Rachel and for using our Website.

This Terms and Conditions page provides the necessary guidelines for your customers while outlining the key aspects of using your website, placing orders, and understanding their rights and responsibilities. It also helps to protect your business by ensuring that all legal obligations are covered.