Last Updated: January 18, 2026

Welcome to www.susannarachel.com (the "Website"). These Terms and Conditions ("Terms") govern your use of the Website and any services provided by Susanna Rachel ("we," "us," or "our"). By accessing or using our Website, you agree to comply with and be bound by these Terms.

1. General Information

Business Name: Susanna Rachel

License Type: E-Trader (Professional) License

License Number: 1160349

Website: www.susannarachel.com

Email: support@susannarachel.com

Business Address: Dubai, United Arab Emirates

2. Acceptance of Terms

By accessing the Website, placing an order, or engaging with our services, you confirm your acceptance of these Terms. We reserve the right to update these Terms periodically. Continued use of the Website following any changes constitutes your acceptance of the new Terms.

3. Products and Services

We offer luxury modern engagement dresses, bridal outfits, and wedding dresses.

Product Accuracy: We strive for photographic accuracy; however, due to variations in digital displays and the artisanal nature of our fabrics, slight variations in color or lace placement may occur and are not considered defects.

Availability: All products are subject to availability. We reserve the right to limit the quantities of any products we offer or to discontinue any product at any time.

4. Pricing and Payment

Currency: All prices are listed in USD (or as converted via the website's currency tool).

VAT: In accordance with UAE Law, all prices listed on the Website are inclusive of 5% Value Added Tax (VAT).

Payment: Full payment is required via our secure checkout before an order is processed. We do not store credit card details.

Price Changes: Prices are subject to change without notice.

5. Orders and Cancellations

Order Confirmation: An order is only deemed accepted once you receive a formal email confirmation.

Cancellations: You may cancel an order only before it has been processed for shipping. Given the exclusive nature of our gowns, once a shipping tracking number has been generated, cancellations cannot be accepted.

6. Shipping and Delivery

Global Shipping: We offer international shipping. Costs and estimated timelines are calculated at checkout.

Customs and Duties: For international orders, any customs duties, clearance fees, or local taxes are the sole responsibility of the customer. Susanna Rachel is not responsible for delays caused by destination customs clearance processes.

Risk of Loss: The risk of loss and title for items purchased pass to the customer upon our delivery to the shipping carrier.

7. Returns, Exchanges, and Refunds

Due to the delicate, high-end nature of luxury garments and limited-edition runs, we maintain a strict return policy:

Eligibility: Returns and exchanges are only accepted for non bespoke items.

Reporting: You must notify us at support@susannarachel.com within 7 days of delivery to report a defect. Please include photographic evidence and your order number.

Refund Process: If a defect is confirmed and a replacement is unavailable, a refund will be issued to the original payment method. Please allow up to 14 business days for the refund to reflect in your account, depending on your bank's processing times.

Exclusions: Items that have been worn, altered, or had tags removed are not eligible for return or exchange under any circumstances.

8. Intellectual Property

All content, including images, designs, logos, and text, is the exclusive intellectual property of Susanna Rachel. You may not reproduce, copy, or "scrape" any content for commercial use without express written consent.

9. Data Protection and Privacy

Your use of the Website is governed by our Privacy Policy. We comply with UAE Federal Decree-Law No. 45 of 2021 regarding the protection of personal data. By providing your email, you consent to receive order updates; marketing communications will only be sent if you have opted-in.

10. Limitation of Liability

To the maximum extent permitted by UAE law, Susanna Rachel shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or the inability to use the Website.

11. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the United Arab Emirates. You agree that the Dubai Courts shall have exclusive jurisdiction to settle any dispute.

12. Contact Us

For any inquiries regarding these Terms, please contact:

Email: support@susannarachel.com

Location: Dubai, UAE